Position Description
A great opportunity has arisen for a Contact Centre Team Leader to lead, manage, develop and motivate a team of Customer Advisors in handling all in-bound sales and service calls so that targets are achieved whilst delivering on customer expectation and satisfaction at all times.
As a Team Leader in our busy Contact Centre, you’ll drive improved department, team and people performance through regular one-to-one review meetings, team meetings, evaluation and provision of ongoing feedback.
You’ll provide ongoing training and coaching on key skills and support Customer Advisors in their development in agreement with the Trainer & Quality Assessor and focus on driving a culture of one-stop resolution to enable an improved customer experience.
Required Experience
In order to be successful in this challenging role you’ll need:
• A passion for delivering and driving excellent standards of customer service
• Excellent interpersonal and relationship building skills
• To be self-motivated to achieve personal targets
• To be results driven
• Strong experience of the management of teams of people
• An ability to manage your own time to hit daily, weekly and monthly deadlines
• Experience in applying good sales techniques
• Excellent knowledge of Contact Centre technologies, systems and processes
Salary and Benefits
Our colleagues benefit from the attractive benefits you'd expect to see in a professional and successful organisation, such as; generous holiday allowances, a company pension scheme, health insurance, bonus schemes and staff discounts - but they also benefit hugely from working in a friendly, supportive and flexible environment, where not only are they treated as a professional but also as a member of the Interflora 'family'.
We also treat our colleagues to a variety of ‘peak-treats’ such as pizza, sweets and bacon sandwiches to get everyone motivated and ensure they feel refreshed through our 3 busiest periods of Christmas, Valentine’s Day and Mother’s Day - even the tea, coffee and biscuits are free! We also offer healthy alternatives such as fruit, which gets delivered directly to our offices three times a week.
We love to spoil our staff as well and make them feel loved on their special days - each new starter gets a beautiful Interflora bouquet to say “Hello and welcome” on their first day and every colleague is treated to another bouquet on their birthday!
Employer Description
We are proud to be the world’s largest and most experienced flower delivery network. Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But its not just about being the largest - we pride ourselves on being the most personable too. Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience. Were also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet. Interflora is a hugely successful and recognisable brand and the staff love working here, we have a real ‘small business’, family feel to us that makes us a really unique and great place to work.
Site Description
Situated in the heart of Sleaford town centre – a beautiful market town just off the A17 and A15 and close to the Lincolnshire and Nottinghamshire borders puts is within easy reach of Lincoln, Newark, Nottingham and Peterborough areas.
