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Technical Support Engineer - Interflora - Sleaford

Employer Interflora

Area Sleaford

Employment Type Full Time

Reference Number JOB-1165

Position Description

We are looking to recruit a Technical Support Engineer to support all areas and aspects of the IT environments, providing technical management, development and problem solving to 2nd and 3rd line technical support teams.

You’ll be a highly technical IT professional, fully conversant with the overall setup, components and deployment of; network, telephony, messaging, storage and backup infrastructures, as well as being able to work with the technical aspects of cloud, virtualized and physical infrastructures.

In this highly technical IT role, you’ll take ownership of problems and drive them through to resolution. You’ll provide hands-on general technical support, including identity and access management, all types of systems configuration and the moving and installing of equipment.

Required Experience

In order to perform well in the role, we would expect you to have:
• Proven experience in an IT technical support role at either 2nd or 3rd line
• In depth knowledge of Microsoft Server, Microsoft Network and Office 365
• Excellent skills in and understanding of network technologies and network security (i.e. Firewalls, Web Proxy, Switches and gateways etc.)
• Detailed understanding of virtual and cloud infrastructure
• Excellent communication and team working skills

Salary and Benefits

Our colleagues benefit from the attractive benefits you'd expect to see in a professional and successful organisation, such as; generous holiday allowances, a company pension scheme, health insurance, bonus schemes and staff discounts - but they also benefit hugely from working in a friendly, supportive and flexible environment, where not only are they treated as a professional but also as a member of the Interflora 'family'.

We also treat our colleagues to a variety of ‘peak-treats’ such as pizza, sweets and bacon sandwiches to get everyone motivated and ensure they feel refreshed through our 3 busiest periods of Christmas, Valentine’s Day and Mother’s Day - even the tea, coffee and biscuits are free! We also offer healthy alternatives such as fruit, which gets delivered directly to our offices three times a week.

We love to spoil our staff as well and make them feel loved on their special days - each new starter gets a beautiful Interflora bouquet to say “Hello and welcome” on their first day and every colleague is treated to another bouquet on their birthday!

Employer Description

We are proud to be the world’s largest and most experienced flower delivery network. Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But its not just about being the largest - we pride ourselves on being the most personable too. Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.

We’re also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet. Interflora is a hugely successful and recognisable brand and the staff love working here, we have a real ‘small business’, family feel to us that makes us a really unique and great place to work.

Site Description

Our offices in Sleaford, Lincolnshire are currently closed due to Covid-19, so this role will work remotely, as do all of our roles right now.

We do plan to re-open the office when it is safe to do so but going forward, there will be flexibility to work from home or remotely but candidates must be prepared to travel into the office when required.

Situated in the heart of Sleaford town centre – a beautiful market town just off the A17 and A15 and close to the Lincolnshire and Nottinghamshire borders puts is within easy reach of Lincoln, Newark, Nottingham and Peterborough areas.