Position Description
Remote role, currently working from home.
In our Ecommerce team, we are recruiting for a Web Analyst to manage the reporting and data analysis which will drive and develop recommendations for the Interflora Consumer websites, ultimately helping to improve sales and the overall customer experience.
This is a critically important role in our Consumer team that will work across all teams and brands to manage, maintain and build a suite of KPI’s, covering all elements of management information using multiple data points and analytical tools.
In this commercially focused role, you’ll need to probe and analyse sales information, website metrics and session replays to make recommendations based on the performance of the Interflora Consumer websites. You’ll work with our analytics suppliers to deliver actionable reporting and insight on an ongoing basis.
Required Experience
In order to perform well in the role, we would expect you to have;
• In-depth knowledge of Google Analytics with proven experience of analysing and interpreting data in a retail or a consumer-focused environment
• Outstanding analytical skills, a commercial focus and have a great attention to detail
• Highly numerate with the ability to quickly understand a variety of data sources
• Excellent Microsoft Excel skills
• Strong communication and influencing skills
• Experience of Web Analytics solutions and website tracking and tagging
• Experience of the Conversion Rate Optimisation process
Salary and Benefits
Our colleagues benefit from the attractive benefits you'd expect to see in a professional and successful organisation, such as; generous holiday allowances, a company pension scheme, health insurance, bonus schemes and staff discounts - but they also benefit hugely from working in a friendly, supportive and flexible environment, where not only are they treated as a professional but also as a member of the Interflora 'family'.
We also treat our colleagues to a variety of ‘peak-treats’ such as pizza, sweets and bacon sandwiches to get everyone motivated and ensure they feel refreshed through our 3 busiest periods of Christmas, Valentine’s Day and Mother’s Day - even the tea, coffee and biscuits are free! We also offer healthy alternatives such as fruit, which gets delivered directly to our offices three times a week.
We love to spoil our staff as well and make them feel loved on their special days - each new starter gets a beautiful Interflora bouquet to say “Hello and welcome” on their first day and every colleague is treated to another bouquet on their birthday!
Employer Description
We are proud to be the world’s largest and most experienced flower delivery network. Every day, thousands of people trust us to deliver their good wishes and thoughtful sentiments on their behalf. But its not just about being the largest - we pride ourselves on being the most personable too. Everyone involved - from our florists, to our delivery drivers, to our customer advisors - all take care to add a little personal touch to the Interflora experience.
We’re also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has the unique blend of skills, creativity and attention to detail needed to create every handmade Interflora bouquet. Interflora is a hugely successful and recognisable brand and the staff love working here, we have a real ‘small business’, family feel to us that makes us a really unique and great place to work.
Site Description
Our offices are currently closed due to Covid-19 and this role will work remotely until the offices re-open. Long-term when we do re-open our offices, we will operate with a large degree of flexibility on location, so whilst the role is contractually based in Sleaford, we wouldn't expect you to be in the office every day or even every week, but you would need to commute for essential meetings and collaborative work from time to time.
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