Position Description
We are recruiting for a Technical Support Engineer to join our Technology team.
In this role you’ll work alongside the Technical Support Analysts and with the Technical Services Manager to create, manage, maintain, support and develop our 3rd party infrastructure and operating systems, such as Networks, Telephony, Messaging, Storage & Backup and Server Infrastructure and Operating Systems.
You’ll provide this support to the infrastructures in both the Cloud and physically on site, ensuring all infrastructures are optimised for performance and resiliency and are secured against threats and vulnerabilities whilst meeting regulatory compliance standards.
Required Experience
In order to perform well in the role, we would expect you to have:
• In depth knowledge in Microsoft Server, Microsoft Network and Office 365 environments
• A deep understanding of network technologies and security
• Strong knowledge and skills in virtual/cloud infrastructure such as VMware vSphere, Microsoft Azure, etc
• Proven experience working in an IT department performing a similar technical support role – either at 2nd or 3rd line
• Proven experience in technical disciplines such as cloud services or network support, email and messaging, network management, storage provision, and virtualisation
• Familiarity with DevOps practises
• Experience of supporting Mac devices would be an advantage
• A recognised technical network qualification would also be advantageous.
Salary and Benefits
Our colleagues benefit from the attractive benefits you'd expect to see in a professional and successful organisation, such as; competitive market-rate salaries, generous holiday allowances, a company pension scheme, health insurance, bonus schemes and staff discounts - but they also benefit hugely from working in a friendly, supportive and flexible environment, where not only are they treated as a professional but also as a member of the Interflora 'family'.
We have a very flexible approach to hybrid working, where our colleagues are trusted to choose how they manage their time and to decide where and how they work – just as long as they come to the office in Sleaford to collaborate and connect with each other at least twice per month (although many colleagues choose to be in the office much more often than that).
We love to spoil our staff as well and make them feel loved on their special days - each new starter gets a beautiful Interflora bouquet to say “hello and welcome” on their first day and every colleague is treated to another bouquet on their birthday!
Employer Description
We are proud to be the world’s largest and most experienced flower delivery network. Every day, people trust us to deliver their best wishes and sentiments on their behalf. But it’s not just about being the largest - we pride ourselves on being the most personable too. Everyone involved - from our florists, to our delivery drivers, to our Customer Advisors all take care to add that little personal touch.
We’re also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has a unique blend of skills, creativity and attention to detail that is needed to create every handmade Interflora bouquet.
Our colleagues tell us that they love working here and that we have a real ‘family feel’ that makes us a unique and great place to work.
Site Description
The newly refurbished Interflora House is in the heart of Sleaford – a beautiful market town in Lincolnshire within easy reach of the Lincoln, Newark, Nottingham and Peterborough areas – but with our flexible approach to hybrid working, we now hope to be able to attract new colleagues from much further afield to be part of our family.
In our amazing newly designed workspace, we have a choice of over 80 ‘hot desks’ and 14 meeting rooms, as well as many different types of work areas to utilise throughout the day – whether that’s our ‘Library’ for some quiet thinking space, our ‘Heartspace’ for a chat over a free freshly-ground coffee, or our ‘Amphitheatre’ for social and collaboration activities. There’s even variety in our 3 main working areas, which include designated quiet desks, a ‘full bloom’ space for noisy, day to day work activities and calls, breakout spaces, meeting pods and conferencing facilities – the choice is yours and it’s all here at Interflora House!
