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Service Desk Analyst - Interflora - Hybrid

Employer Interflora

Area Hybrid

Employment Type Full Time

Reference Number JOB-1217

Position Description

We have a vacancy for a Service Desk Analyst to act as a first point of contact, offering first time resolutions to internal and external customers, including our partner florists via the telephone and email.

Reporting to the Service Delivery Manager, your main responsibilities will include:
• Answering IT related questions from office-based colleagues and partner florists
• Resolving 1st line service requests and incidents
• Taking ownership of support related matters and seeing them through to successful completion, including Problem and Change management
• Providing a customer focussed support service managing communication between multiple internal and external parties
• Contributing to the Knowledge base and FAQ’s.

Required Experience

The successful candidate will need to have:
• Experience in a 1st line support environment
• Good PC skills, including MS office, Windows 10/11, Office 365, SaaS
• An excellent telephone manner
• Attention to detail and be process driven
• Mac support skills would be advantageous
• An ability to work well under pressure.

Candidates with a relevant PC Fundamentals qualification are preferred, as are those with a desire for continual improvement and a commitment to delivering quality.

Any knowledge of Active Directory and Azure Active Directory would be advantageous but not essential as training would be provided.

Salary and Benefits

Our colleagues benefit from the attractive benefits you'd expect to see in a professional and successful organisation, such as; competitive market-rate salaries, generous holiday allowances, a company pension scheme, health insurance, bonus schemes and staff discounts - but they also benefit hugely from working in a friendly, supportive and flexible environment, where not only are they treated as a professional but also as a member of the Interflora 'family'.

We have a very flexible approach to hybrid working, where our colleagues are trusted to choose how they manage their time and to decide where and how they work – just as long as they come to the office in Sleaford to collaborate and connect with each other at least twice per month (although many colleagues choose to be in the office much more often than that).

We love to spoil our staff as well and make them feel loved on their special days - each new starter gets a beautiful Interflora bouquet to say “hello and welcome” on their first day and every colleague is treated to another bouquet on their birthday!

Employer Description

We are proud to be the world’s largest and most experienced flower delivery network. Every day, people trust us to deliver their best wishes and sentiments on their behalf. But it’s not just about being the largest - we pride ourselves on being the most personable too. Everyone involved - from our florists, to our delivery drivers, to our Customer Advisors all take care to add that little personal touch.

We’re also proud that so many award-winning florists choose to be part of the Interflora family. Each of our expert florists has a unique blend of skills, creativity and attention to detail that is needed to create every handmade Interflora bouquet.

Our colleagues tell us that they love working here and that we have a real ‘family feel’ that makes us a unique and great place to work.

Site Description

The newly refurbished Interflora House is in the heart of Sleaford – a beautiful market town in Lincolnshire within easy reach of the Lincoln, Newark, Nottingham and Peterborough areas – but with our flexible approach to hybrid working, we now hope to be able to attract new colleagues from much further afield to be part of our family.

In our amazing newly designed workspace, we have a choice of over 80 ‘hot desks’ and 14 meeting rooms, as well as many different types of work areas to utilise throughout the day – whether that’s our ‘Library’ for some quiet thinking space, our ‘Heartspace’ for a chat over a free freshly-ground coffee, or our ‘Amphitheatre’ for social and collaboration activities. There’s even variety in our 3 main working areas, which include designated quiet desks, a ‘full bloom’ space for noisy, day to day work activities and calls, breakout spaces, meeting pods and conferencing facilities – the choice is yours and it’s all here at Interflora House!